Work Arrangement: Fully remote, with onsite requirements for the first and last day of the contract
Position Overview:
This role supports operational day-to-day tasks while assisting in the implementation of the SNOW Software Asset Management Tool. The Business Analyst/Consultant III functions as the subject matter expert in software licensing, IT asset management, and purchasing procedures. With a strong customer service focus, this position requires minimal supervision and frequent collaboration with staff across all levels of the organization.
Key Responsibilities:
Business Analysis Support:
- Provide department-wide software license management and purchasing services.
- Review and coordinate software needs with customers and the Business Office.
- Manage software licensing databases for Microsoft, Tableau, IBM, Adobe, and others.
- Conduct audits to ensure compliance with software license terms and agreements.
- Develop and document workflows for the organization's software asset management program.
- Collaborate on customer software licensing chargeback reports with divisional fiscal liaisons.
Software Licensing and Compliance:
- Ensure adherence to licensing policies and procedures.
- Advise management on questionable software usage and provide resolution strategies.
- Liaise between software manufacturers and customers to clarify licensing issues.
- Monitor and renew software maintenance agreements to avoid unsupported exposure and fees.
Budget Development:
- Review renewal requirements and gather vendor quotes for licenses and maintenance.
- Assist in developing the annual software purchase budget in collaboration with the IT Business Manager and customers.
- Classify software purchases for direct charge and device/user rate calculations.
Backup Responsibilities:
- Support the Hardware Asset Specialist and Business Office Coordinator roles as needed.
- Assist with IT hardware asset management, including inventory processes and asset disposal.
- Help with general IT and office supply purchasing, invoicing, and deployment.
Required Skills and Experience (2-5 years):
- Inventory Management: Tracking and managing software and hardware assets.
- IT Asset Management Tools: Proficiency in ServiceNow, SNOW, or other SAM tools.
- Software License Management: Experience with licensing agreements and compliance.
- Vendor Management: Negotiating contracts and managing vendor relationships.
- Customer Service: Demonstrated experience providing excellent client support.
Preferred Skills:
- Certifications: ITIL, CSAM, IAITAM, or equivalent certifications.
- ITIL Framework Knowledge: Familiarity with IT Infrastructure Library principles.
- Procurement Experience: Background in purchasing or finance roles related to procurements.
Desired Skills and Experience
1. Inventory Management: Tracking and managing software and hardware assets.
2. IT Asset Management Tools: Proficiency in ServiceNow, SNOW, or other SAM tools.
3. Software License Management: Experience with licensing agreements and compliance.
4. Vendor Management: Negotiating contracts and managing vendor relationships.
5. Customer Service: Demonstrated experience providing excellent client support.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
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Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.
We look forward to working with you.
Beacon Hill. Employing the Future™
